100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item unused within 21 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
|Order Amount||Standard Shipping||3 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $44.99||$6.95||9.95||N/A||FREE|
|$150.01 and over||FREE||59.95||N/A||FREE|
Note: Orders usually ship 1-3 business days after placing the order.
Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will notify you of the expected delay time on your order within 48 hours. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
We go to great lengths to insure your product is packaged properly. In the unlikely event that your item is damaged in transit and you paid for insurance, you have several options:
1- If package is damaged in transit, your best option is to refuse the package as damaged and it will be returned to sender.
2- Please contact us via e-mail Orders@BicycleSource.US and notify us of the damage. When we receive the item back and upon inspection, we will send you a replacement. If a replacement is needed right away, you may pay for the item again, and we will give you a credit when the damaged item is returned and inspected.
3- If you are not home when the item is delivered, and it is damaged, please save all original package materials and label and contact the shipper and us within 3 days. Give the package to the shipping company and have it returned to the sender.The original shipping label covers shipping to you and if damaged, back to us, as long as it is reported within 5 days.
Please note we do not reimburse for return shipping costs. Items returned for refund or exchange must be returned within 21 days brand new in their original box with all parts and instruction manuals etc. All parts bags must remain sealed, you may look at the item, but we cannot take it back if it is used. Shipping and a 15% restocking fee will be deducted from your credit. YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER and RETURN ADDRESS BEFORE RETURNING ANY ITEM BY E-MAILING Orders@BicycleSource.US non-damaged items returned without an RA# will be refused and returned to you at your expense...
With clothing all sales are final, and there are no refunds or exchanges. In the unlikely event we ship the wrong item, please contact us so we may rectify the situation
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling 973-300-BIKE(2453) or emailing us at Orders@BicycleSource.US. Thank you from all of us at Bicyclesource.us!