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All orders over $45.00 have free shipping in the Continential 48 United States unless specified otherwise.
All orders under $45.00 have a $6.95 shipping in the continential United States unless specified otherwise.
We go to great lengths to insure your product is packaged properly. In the unlikely event that your item is damaged in transit and you paid for insurance, you have several options:
1- If package is damaged in transit, your best option is to refuse the package as damaged and it will be returned to sender.
2- Please contact us via e-mail Orders@BicycleSource.US and notify us of the damage. When we receive the item back and upon inspection, we will send you a replacement. If a replacement is needed right away, you may pay for the item again, and we will give you a credit when the damaged item is returned and inspected.
3- If you are not home when the item is delivered, and it is damaged, please save all original package materials and label and contact the shipper and us within 3 days. Give the package to the shipping company and have it returned to the sender.The original shipping label covers shipping to you and if damaged, back to us, as long as it is reported within 5 days.
Please note we do not reimburse for return shipping costs. Items returned for refund or exchange must be returned within 21 days brand new in their original box with all parts and instruction manuals etc. All parts bags must remain sealed, you may look at the item, but we cannot take it back if it is used. Shipping and a 15% restocking fee will be deducted from your credit. YOU MUST OBTAIN A RETURN AUTHORIZATION NUMBER and RETURN ADDRESS BEFORE RETURNING ANY ITEM BY E-MAILING Orders@BicycleSource.US non-damaged items returned without an RA# will be refused and returned to you at your expense...
For Clothing, Shoes, Bicycles, Car Racks, and Special Order Items, all sales are final, and there are no refunds or exchanges. In the unlikely event we ship the wrong item, please contact us so we may rectify the situation. If the item is damaged in transit, please see instructions above, however no refunds will be given on these items if damaged, only exchange is available.
We are not responsible for any customs or import duties, taxes, fees or charges. It is the customers responsibilty to know the importing regulations of their particular country and parrish. We reserve the right to combine multiple purchases into a single order (shipment or package) at our discretion.
Please note that UPS can not deliver to a P.O. Box address. So please supply a UPS street address for all large items.
Tax is required for New Jersey & Nevada Residents, unless stated otherwise